Refund Policy

As a consumer you normally have 14 days to withdraw from an online purchase without giving a reason. That right applies to our products too — until delivery of the digital content begins.

At checkout you tick a separate box requesting immediate access and acknowledging that you lose the right of withdrawal once the download or stream starts. Both boxes are unticked by default and the order cannot be completed without them.

The right of withdrawal ends the moment access begins — that is, when you first open a download link or start playing a video. From that point the purchase is final and we cannot offer a change-of-mind refund.

If you bought within the last 14 days and have not opened any file or started any video, the right of withdrawal is still intact. Email support@shopbiopass.com and we will cancel the order and refund you in full.

The waiver above does not affect your statutory rights over faulty content. We will fix or refund where:

• A file is corrupt, truncated or will not open in standard software.
• A video is missing audio, missing sections, or unwatchable due to an encoding fault.
• The delivered product is materially different from what the product page described.
• You were charged twice for the same product.

Our first step is a replacement file or a fresh link. If that does not resolve the problem, you get a full refund.

• Changing your mind after access has started.
• Buying the wrong product when the format and contents were listed on the page.
• Not achieving a particular exam grade or score.
• Your device, connection or software being unable to play or open standard formats.
• Letting download links expire without contacting us — we will reissue a link once instead.

Email support@shopbiopass.com within 14 days of noticing the issue and include:

• The email address used at checkout.
• The product name.
• A short description of what happens, and a screenshot if there is an error message.